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RETURNS AND REFUNDS

Here is how you can initiate a return or exchange for purchases made on our website

Call the Nextrendindia Customer Support Team on 9000 444 141 or drop an email at support@Nextrendindia.comto raise a return request within 10 days of product delivery. The team shall let you know if your purchase qualifies for a return or not and guide you towards the next steps.

Return criteria of product

  1. The product(s) should be purchased only from www.Nextrendindiaworld.com and not from any other retailer, be it online or offline.
  2. Return request should be raised within 10 days from the date of delivery by contacting our customer support team.
  3. There should be no stains, marks, stitches or holes in the product(s), caused by the consumer
  4. All tags and original packaging should remain intact and should be sent along with the product(s)
  5. Original invoice should be returned with the product(s)
  6. Product(s) should reach us in sellable condition.
  7. Kindly note that we will not accept returns on consumer promotion items/freebies if the correct product has been delivered. In case we send the wrong product or the wrong size, we will accept your return.

We do not accept return of any product(s) which is not purchased from www.Nextrendindiaworld.com. We will not take responsibility for any such product(s) sent to us.

No refund policy:

Any product kept in its original form of packing, tags, bills and condition will be entitled to be exchanged or returned if the customer deems so as per the terms and conditions of website. All items must be exchanged or returned within specified time period of receipt of the good subjected to this “No refund clause” which states that there will be no refund in the following cases.

  1. In case of incorrect product order/ delivery- Action: Product with corrected size will be delivered on returning the previous product. Additional amount to the new product to be borne by the customer/excess amount will be credited to the customer in the form of a Nextrendindia gift voucher. 
  2. In case of any order cancellations – The order amount will be credited to the customer in the form of a Nextrendindia gift voucher.
  3. In the event of delay in order delivery (up to 10 days over and above committed timelines).
  4. In case of Damage during dispatches, it will be subjected on verification and acceptance of dispatch damage, product will be replaced.
  5. Gift vouchers cannot be exchanged or returned for cash and or cannot be returned or cancelled at all. Replacement or refund will happen if the product successfully passes all the quality checks after being returned.
  6. In case of order having incorrect size & comfort issues then there won’t be any refund. Logistics charge upto Rs.3500 will be applicable in such cases.
  7. Products which are in-transit cannot be cancelled/refunded.
  8. If the original configuration of the product is changed.
  9. Damages not specifically listed herein will not qualify for return/refund.
  10. The company’s decision will be final on the nature of the defects and applicability of the warranty.